December 2011 - NEW CAR SALES
A huge thank you to the staff and management of Berwick Nissan for the exceptional service recently provided for me in locating a new Nissan Dualis to replace my stolen Dualis. Normally a car replacement would be an easy process, but neither the insurance company nor any of the eight Nissan dealers I contacted could provide me with a replacement car until February 2012. This created considerable difficulties and tensions for me, given my work commitments.
However, in approaching Berwick Nissan as a last chance the staff were so incredibly obliging and sympathetic to my circumstances that they were miraculously able to locate car! To Nissan Berwick, and in particular Luca and Liam: how can I thank you enough? I know that no other dealership was prepared to go to the lengths that you did to help out in the horrible circumstances in which I found myself. It was the only positive and happy outcome to a significantly traumatic set of circumstances. My experience has been that you go beyond expectations to fulfil the needs of your clients and no one could ask for more. I highly recommend your services, and I thank you again.
Norma
September 2011 - NEW CAR SALES
To the Team,
WOW Berwick Nissan, what an experience. I have driven and owned different cars during my life but never a Nissan. When my husband suggested a Nissan Dualis I was very stand offish but to his credit and wisdom, I now am over the moon. The thought of dealing with any Cars Sales persons gives me shivers down the spine but to my amazement Berwick Nissan has changed my view that not all Cars Sales persons are out for themselves. As I was the purchaser and not my husband it was a great feeling to be shown and informed instead of him, which does not happen at a lot of car dealerships, the male is taken to be the purchaser and the female is just there.
It has been such a stress free transition, from test driving the Dualis to finance, extras requested, delivery and follow-up after delivery I am extremely happy with my HOT HOT Red Dualis. I would recommend anyone to purchase this vehicle. To have people turn their heads as you drive by knowing they are wishing they had my car is a dream.
I thank you for changing my life with a dream car and have no hesitation to pass the word “GO TO BERWICK NISSAN - THEY WILL LOOK AFTER YOU AS A PERSON NOT A NUMBER”.
Thank you to all the Team @ Berwick Nissan, you have shown me the light.
See you when I have my next service in my HOT HOT Red Dualis.
Kind Regards
Jackie
August 2011 - NEW CAR SALES
Good afternoon Nathan,
My name is Emma and i recently purchased a car from the Berwick Nissan dealership i was just wanting to say that your sales team there were all very helpful and friendly.
Jesse was my sales person, and was also very knowledgeable and friendly. There was one sales person in particular though that I think should be given some credit for this sale, his name is Paul Kok he was the reason i brought from Berwick Nissan his customer service skills are excellent!!!!
This is my first brand new car I and was feeling very nervous about the purchase but Paul just made it so easy for me to buy from Berwick Nissan. His attitude was great and he really knew his product.
As i also work in retail I understand how important it is to provide your customers with good customer service, in this instance Paul's service was OUTSTANDING.
I believe it is very important to give credit where credit is due and in this case Paul ticked all the boxes.
I am extremely happy with my purchase and I look forward to picking up my new car.
Thank you to Paul and the rest of the team at Berwick Nissan.
Kind regards,
Emma
August 2011 - SERVICE DEPARTMENT
That nice lady with straight black hair (Melissa) and the nice tall man (Dylan)....
They are all an asset to your company.
When we purchased our car from you we had a nice young man (Liam) serve us.
We visited other dealers such as Mazda and the minute we walked in we felt them summing us up (sleazy)!
This call is just to say thank you and what a great team you have.
Jeanie
March 2011 - NEW CAR SALES
Hi Mark,
I would like to take the time to let you of your employee's (Jesse) service throughout a recent sale at your dealership in Berwick. I came to your dealership to trade in 2 x Navara ST-R utes and to purchase 2 x Nissan Navara ST utes, I have to say that Jesse was very accomodating to my questions and queries. He clearly has an excellent knowledge of the vehicles and was willing to discuss all aspects of the cars, not just what he felt comfortable talking about. I originally went to Frankston Nissan, as i live in Langwarrin, but i left almost instantly when i realised the salesperson there was not very confident or interested? I am very glad I drove to Berwick. Jesse's approach to the entire sale was nothing less professional, very knowledgeable and most important, very accommodating. I could not be happier with the entire deal and i am sure to recommend Jesse and your dealership to anyone who asks. I have had new cars for some time now and the latest deal was by far the smoothest so far. Jesse even called to ask how the cars were going and if there was any assistance we required with them. This type of after-sales contact is rare and very much appreciated. I would greatly appreciate if you could please pass on my gratitude, appreciation and highest recommendation to Jesse as he worked extremely well. Once again, I will most certainly return to your dealership and will recommend your dealership on to all that ask.
Thank you again and please thank Jesse for me.
Yours Truly,
Michael